Five Steps To Introduce Planned Change – Step 1

Background

The following five steps are needed to be followed to implement Planned Change to an Organization:

  • Identify the Change (This Entry)
  • Engage Stakeholders
  • Develop The Project Team
  • Implement The Change
  • Monitor and Sustain The Change

Today, I will be writing today about the first of five steps: Identify the Change.

Identify the Change

One of the roles I play as a project manager is to introduce technology changes into the organization.  I will refer to the person leading the change as the Change Agent.

One of the critical success factors to implementing change is to understand that the individuals that are impacted by the change will have a natural human reaction to change.  The reaction is in the form of Resistance.  As a Change Agent one of the ways for you to counter some resistance that an individual may have is with information about the change.  The following are a sample of the types of questions that the Change Agent should know or plan for prior to announcing a change:

  • What is Changing?
  • What is NOT changing?
  • Why is the status quo not acceptable?
  • What will the future look like?
    • For Customers?
    • For “Your Company Name”?
    • For Departments, Groups, Individuals
  • How will we get started?
  • Who will be involved?
  • How will we know when the change has been successful?
    • Customer Satisfaction?
    • Increased Revenue?
    • Cost Reduction?
    • Enhanced Productivity?

I want to just emphasize one key question and that is “What is NOT changing?”.  Be aware that an individual may tend to awfulize or think that everything is changing.

Variables to Consider Regarding Planned Change

There are several variables to take into consideration regarding the impact of a change.  The following equation can be used to measure change:

  • (D * V * P) > C
  • Where
    • D = Level of Dissatisfaction with Status Quo
    • V = Existence of a Clear Vision For Change
    • P = Availability of a Process For Change
    • C = Perceived Costs of Change
    • Note that for a Planned Change that D,V, and P must be Greater than O

Conclusion I have always found implementing change a very challenging task.  I hope this entry helps you to understand the information in being able to “Identify the Change”.  This is the first of five (5) blog entries on the topic of Planned Change.  I will continue this topic with four (4) additional blog entries to provide more details of the planning process.    

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